Shipping policy
Thank you for shopping with KUKS CHEMICALS. Here's everything you need to know about how we ship your orders.
1. Shipping Locations
We currently ship across India. We do not offer international shipping at this time.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Timeline
Once dispatched, estimated delivery times are:
- Metro cities (Delhi, Mumbai, Bangalore, etc.): 3–5 business days
- Tier 2 & Tier 3 cities: 5–7 business days
- Remote areas: 7–10 business days
These are estimates and may vary depending on courier availability and location.
4. Shipping Charges
Shipping charges are calculated at checkout based on your order weight and delivery location. We may offer free shipping on orders above a certain value — check our website for current offers.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS at kukschemicals@gmail.com / 9654541517. You can use this to track your shipment through the courier's website.
6. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at:
- 📧 kukschemicals@gmail.com
- 📞 9654541517
We will coordinate with the courier and work to resolve the issue as quickly as possible.
7. Incorrect Address
Please ensure your shipping address is correct at the time of placing the order. KUKS CHEMICALS is not responsible for delays or non-delivery due to an incorrect address provided by the customer.
8. Contact Us
For any shipping-related queries, reach us at:
- 📧 kukschemicals@gmail.com
- 📞 9654541517